The project’s objective was to review the system implemented by Correos, the incumbent postal operator in Spain, for measuring the Quality of Service associated with any services provided under its universal service obligations (such as letters, parcels, registered items, insured items, etc.).
Our work aimed to verify the system’s alignment with applicable international standards (such as UNE-EN 13850:2013), its accuracy and the avoidance of any calculation errors.
In particular, this required carrying out the following activities:
The project’s results helped the client ensure compliance with its regulatory obligations on Universal Service and justify the calculation of its compensation for the performance of these obligations.